Policy
Cancellation & Rescheduling
The notice we ask for, and what happens if plans change.
If your plans change
We understand that plans can change. We kindly ask customers to provide at least 48 hours' notice if they need to cancel or reschedule. Cancellations or rescheduling requests made less than 24 hours before the session, as well as no-shows, may be treated as non-refundable. Maison Palettia may make reasonable exceptions in genuine circumstances at management discretion.
Rescheduling
Where notice is given in good time, rescheduling is free and subject to availability. Customers may instead request a store credit note.
Late cancellations and no-shows
A booking cancelled less than 24 hours before the session, or missed without notice, becomes non-refundable and non-transferable.
Still Wondering?
If anything here does not cover what you need, ask us before you book.